HOW LONG DOES SHIPPING TAKE?
Shipping takes no longer than 7 days (excluding Sundays). Shipping options on the check out page does not include processing time, it’s based on shipping time frame only. Depending on the state you live in, your order will arrive as soon as 2-4 days after processing. If your tracking number isn’t showing any updates, please text 567-225-2517.
WILL THE HAIR SHED?
Yes, your hair will experience MILD shedding which is normal because the hair is sewn onto a weft. Bundles will shed just barely, no matter where you purchase them from. There will be no major changes with the volume and thickness of the hair, as long as you follow the directions given in the “hair tips” tab. Heat damage, over processing & lack of moisture/conditioner will cause shedding.
DOES THE HAIR TANGLE?
No, the only time your hair will tangle is when its super dry & needs to be washed/deep conditioned (every 2 weeks). Keep your extensions clean play a major role in the quality & longevity of your install. Raw hair is like your natural hair and requires moisture.
HOW MANY BUNDLES DO I NEED?
We suggest: 14”-16” 2 bundles or more 18”-24” 3 bundles or more 26”-30” need 4 bundles or more 30” and up need 5 bundles or more, sometimes 6. Keep in mind that the longer the hair is, the thinner the wefts. Which is why we recommend more bundles for longer inches.
HOW LONG DOES THE HAIR LAST?
Depending on how you maintain your hair, it can last 6 months up to 2 years. Do not scratch your lace frontal or closure, it will cause balding & create holes. Raw hair is an investment! If you don't take care of it, it'll show.
HOW OFTEN CAN I WASH MY HAIR?
You can wash it as many times as you would like. We recommend that you clean your hair every 2 weeks with SULFATE& PARABEN FREE products. Keeping clean hair will keep it silky, soft & manageable.
CAN I BLOW DRY MY HAIR?
You can, but we do not suggest it. It’ll cause the hair to not last as long. Applying a lot of heat to your bundles will cause damage, just like it can damage your natural hair. The key to drying your hair is to either let it air dry, or sit under an over-head hair dryer. Make sure the dryer settings are on cool.
DO YOU DO REFUNDS AND/OR EXCHANGES?
If you are requesting a refund, you will be asked to send pictures of the hair to 567-225-2517 You will have 7 days from delivery date to return hair for a full refund excluding shipping fees. Any questions or concerns please feel free to text 567-225-2517 or email us prestonstouchhairboutique@gmail.com
**We are not responsible for hair damage once you have processed it with any chemicals. Such as bleach or dye which are harsh and require a professional licensed stylist to achieve.**
**We will not refund any hair that has been worn, installed, dyed, cut, or made into a wig.**