Shipping policy

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at prestonstouchhairboutique@gmail.com if you believe you have provided an incorrect shipping address.

Shipping

To return your product, you should email us at prestonstouchhairboutique@gmail.com

ALL ORDERS WILL RECEIVE FREE SHIPPING!
*No International Shipping at the moment*

Preston's Touch cares about our customers. To ensure as much perfection as possible, all hair product and accessory orders will ship separately for hair extensions. This ensures the safety and security of our products in case of any breakage and leaks.

All orders take 1-2 business days to process before shipping out

All orders can take up to 5-10 business days to be received. Business days are Monday-Friday and do NOT include weekends (Sat/Sun)

Please consider any holidays, natural disasters or pandemics may impact delivery times.

Once your order is complete, you will receive a total of two emails. A confirmation email once order is placed and when your order is shipped, you will receive a tracking number.

Preston's Touch Hair Boutique is NOT responsible for any LOST or STOLEN packages once you receive your active tracking information.